ModalityConnected to the tools you already use
Modality connects with the services that already handle your calls, claims, referrals, and outreach.
Featured integrations
CollaborateMD
Two-way patient sync with live charges, balances, and claim activity pulled straight into Modality.
Twilio
Browser-based calling, two-way SMS, voicemail, and call recordings inside the platform.
CallRail
Inbound calls, texts, and form fills flow into your CRM with transcripts and AI call summaries.
Telephony & Messaging
Twilio SMS & Voice
Two-way texting, browser dialer, hold/transfer, voicemail
GoTo Connect
SMS and voice through your GoTo phone system
Call Recordings
Secure playback of recorded calls
SMS Campaigns
Bulk outreach with per-recipient delivery tracking
Real-Time Notifications
Live browser push as calls and messages arrive
Inbound Email
Email replies captured into the platform
Intake & Referrals
CallRail
Call tracking with AI summaries and per-tracker analytics
Psychology Today
Directory inquiries auto-create CRM leads
Rehabpath
Referral form posts auto-create CRM leads
Website Intake Webhooks
Point any web form at Modality and leads appear instantly
Lead Source Attribution
Know which channels actually convert to admissions
Lead Portal Invites
Magic-link intake forms sent by email or SMS
Billing & Revenue
CollaborateMD Sync
Patients, charges, balances, and activity
Billing CSV Import
Bulk import with a review-and-link queue
RCM Analytics
Aging heatmaps, payer scorecards, follow-up worklists
Availity is coming soon. Real-time eligibility checks and electronic claims, directly inside Modality.
Don't see what you need?
Tell us what your facility runs on and we'll talk through how it connects.
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